# Ombudsman Target Operating Model

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [OFFICE OF RAIL AND ROAD](/buyers/office-of-rail-and-road/contract-awards)
- Contract winner: Lucerna Partners LLP
- Award value: £76,000
- Tender value: £76,000
- Award date: 28 February 2022
- Published: 17 May 2022
- Contract start: 28 February 2022
- Contract end: 30 April 2022
- Stage: awarded
- Procurement category: services
- Notice ID: e8ec2050-a209-4e86-8d8c-45749d8cff54-538856
- OCID: ocds-b5fd17-660b8c19-d469-43d2-9736-3b807c2db5e6

## Description

The ORR is seeking assistance to develop a target operating model for a rail ombudsman\.

## Related contract awards

- [ORR Board Management Software](/contracts/ocds-b5fd17-b044134c-dba4-4aa2-9b21-2aa804d30695): OFFICE OF RAIL AND ROAD
- [LAN Networks](/contracts/ocds-b5fd17-e5f79490-6120-4e3b-94ae-6deb63da7e8e): OFFICE OF RAIL AND ROAD
- [Implementation of Oracle Case Management and Helpdesk function](/contracts/ocds-b5fd17-f1ebf3c0-ea7d-466f-8772-178f05e41c79): OFFICE OF RAIL AND ROAD
- [Alternative Dispute Resolution \(ADR\) case review](/contracts/ocds-b5fd17-592030a1-e027-4c47-b294-33fd08a75c0b): Ofcom
- [Policy Development and Support to Rail Ombudsman](/contracts/ocds-b5fd17-caaaf16a-e3a4-49d7-920c-68e082967a54): OFFICE OF RAIL AND ROAD
- [GB-London: Publishable Metrics to Improve Provider Incentives](/contracts/ocds-b5fd17-6241309a-d1e9-412e-a485-fc18430c1f98): Financial Conduct Authority

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e8ec2050-a209-4e86-8d8c-45749d8cff54-538856)