# Contact Centre

> A sourced UK public sector contract award published by The Royal Borough of Kingston upon Thames.

## Key facts

- Buyer: [The Royal Borough of Kingston upon Thames](/buyers/the-royal-borough-of-kingston-upon-thames/contract-awards)
- Supplier: [Puzzel Limited](/suppliers/puzzel/public-sector-contract-awards)
- Award value: £580,000
- Tender value: £580,000
- Award date: 22 November 2022
- Published: 28 November 2022
- Contract start: 1 December 2022
- Contract end: 30 November 2026
- Stage: awarded
- Procurement category: goods
- Notice ID: 7e4e6552-bb47-455f-abbe-f2eb16ebffe5-593770
- OCID: ocds-b5fd17-66602836-d5ee-4334-b39e-6cc63986f9a9

## Description

Contract for the provision of a Contact Centre Platform Solution and associated services for the Royal Borough of Kingston and London Borough of Sutton via CCS G-Cloud 12 framework\.

## Related contract awards

- [External Employers Agent and Cost Consultant \[RIBA 3-7\] Villiers Road](/contracts/ocds-b5fd17-586e5869-67dc-47b6-8961-e4e5f91d8c58) — The Royal Borough of Kingston upon Thames
- [Chamberlain Way Principal Contractor](/contracts/ocds-b5fd17-6ce52bfe-b403-442a-8b62-9729a13b647c) — The Royal Borough of Kingston upon Thames
- [Asset Strategy and Action Plan 2026-2030](/contracts/ocds-b5fd17-8e643b9d-8b15-430d-b059-969f585f8cf2) — The Royal Borough of Kingston upon Thames
- [Provision of Complaints System for Royal Borough of Kingston](/contracts/ocds-b5fd17-111f9fc1-b1cc-48cc-b50b-debc05adb575) — The Royal Borough of Kingston upon Thames
- [Omnichannel Contact Centre Solution for BCP Council](/contracts/ocds-b5fd17-24000722-36af-4118-9827-a261313fddb7) — Bournemouth Christchurch and Poole Council
- [Customer experience platform](/contracts/ocds-b5fd17-d5054c54-7e01-4a54-a7ac-28451640f1f4) — The Royal Borough of Kingston upon Thames
- [Puzzel Platform](/contracts/ocds-b5fd17-d20c2060-dcb7-45dc-81be-da673a674086) — NHS England
- [Extension to Omni Channel Contact Centre Solution](/contracts/ocds-b5fd17-67425cef-69e8-4c7a-8eaa-289bf60ea96b) — Care Quality Commission
- [CA18374 - Kirklees College - Vending Machines](/contracts/ocds-b5fd17-d2435ff5-f177-48b2-a030-685e87285f36) — Kirklees College
- [RA360101 - CONSTRUCTION OF NEW OFFICE SPACE](/contracts/ocds-b5fd17-c8b011dd-bfaf-4a3b-8cef-51a5e5dc1190) — Betsi Cadwaladr University Health Board
- [ORT0173 CCTV RIS 3 Telent](/contracts/ocds-b5fd17-6083ef6d-0a21-4407-a444-1bfdf9360140) — National Highways Limited
- [ORT0173 CCTV RIS 3 SWARCO](/contracts/ocds-b5fd17-b121134c-1e16-4a21-acd2-2746f4a6e2f7) — National Highways Limited

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7e4e6552-bb47-455f-abbe-f2eb16ebffe5-593770)