# Orbis Telephony and Contact Centre

> A sourced UK public sector contract award published by Surrey County Council.

## Key facts

- Buyer: [Surrey County Council](/buyers/surrey-county-council/contract-awards)
- Supplier: [4net Technologies Ltd](/suppliers/4net-technologies/public-sector-contract-awards)
- Award value: £0
- Tender value: £6,000,000
- Award date: 28 January 2024
- Published: 28 January 2024
- Contract start: 6 November 2023
- Contract end: 5 November 2026
- Stage: awarded
- Procurement category: works
- Notice ID: a5233085-dcbb-491e-95c8-b1d85689b4f6-717862
- OCID: ocds-b5fd17-66a8c33f-333a-463d-9428-ecdd98977afb

## Description

In response to current and emerging requirements for improved communication facilities, the Councils have decided to replace their existing office telephony services with a Microsoft Teams telephony solution and associated SIP / Call plan network services, and contact centre telephony services with an integrated contact centre\. This procurement is for the supply of services in respect of a Microsoft Teams Voice solution with integrated Microsoft certified contact centre and associated SIP / Call plan network services\. The successful Bidder will be responsible for providing to each Council a two-phase migration from the Councils' existing telephony environment to Teams Voice\. The two phases for each Council are: 1\. Microsoft Teams Voice and associated SIP / Call plan network services 2\. Cloud based contact centre telephony To support a phased migration, the Councils are looking to engage a supplier to provide the design, any associated hardware, the installation / configuration and support services for Microsoft Teams Voice, integrated contact centre and associated SIP / Call Plan services\. This competition is being carried out using Lots 4b and 4c of the Crown Commercial Service Network Services 3 framework\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a5233085-dcbb-491e-95c8-b1d85689b4f6-717862)