# PP15020 - Independent Health Complaints Advocacy Service \(IHCAS\), Locally Branded As Wolverhampton Health Advocacy Complaints Service \(WHACS\) & Healthwatch Wolverhampton \(HWW\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Wolverhampton City Council](/buyers/wolverhampton-city-council/contract-awards)
- Contract winner: Engaging Communities Staffordshire
- Award value: £1,230,710
- Award date: 30 January 2016
- Published: 18 November 2016
- Contract start: 1 April 2016
- Contract end: 31 March 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 30114cb8-6b3f-4380-a698-f990f1a6b8ee-90014
- OCID: ocds-b5fd17-66f7298a-adc9-11e6-9901-0019b9f3037b

## Description

The Council has awarded the contract for the provision of an Independent Health Complaints Advocacy Service \(IHCAS\), Locally branded as Wolverhampton Health Advocacy Services \(WHACS\) to support people from all client groups who wish to make a complaint about health service\(s\) and also Healthwatch Wolverhampton \(HWW\) to operate as an independent consumer champion, to gather and represent the views of the public in the commissioning, provision and scrutiny of local care service\. These two service elements were advertised as seperate lots - Lot 1 - Independent Health Complaints Advocacy Service \(IHCAS\), Locally Branded as Wolverhampton Health Advocacy Services \(WHACS\) Lot 2 - HealthWatch Wolverhampton \(HWW\) The service shall commence for a period of 3 years from 1st April 2016 with an option to extend by up to a further 24 months thereafter\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/30114cb8-6b3f-4380-a698-f990f1a6b8ee-90014)