# Extension to Omni Channel Contact Centre Solution

> A sourced UK public sector contract award published by Care Quality Commission.

## Key facts

- Buyer: [Care Quality Commission](/buyers/care-quality-commission/contract-awards)
- Supplier: [Puzzel Limited](/suppliers/puzzel/public-sector-contract-awards)
- Award value: £1,648,627
- Tender value: £1,648,627
- Award date: 22 April 2022
- Published: 13 March 2023
- Contract start: 1 April 2020
- Contract end: 31 March 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 2fe0f557-6352-44b7-b552-072c2850dadd-623582
- OCID: ocds-b5fd17-67425cef-69e8-4c7a-8eaa-289bf60ea96b

## Description

This is a Transparency Notice publication to extend original Contract for Omni Channel Contact Centre Software under 24 month optional extension available\. This notice replaces previous published awarded contract notice: https://www\.contractsfinder\.service\.gov\.uk/notice/9e3d11a9-c88b-4d19-b4d5-3b7837171e2d?origin=SearchResults&p=1 The original procurement was undertaken through the Crown Commercial Service Framework - G-Cloud 11 \(RM1557\.11\) Total maximum award value is the maximum of all charges including all optional extensions\. This value modification has been completed in compliance with regulation 72 \(a\) of the Public Contracts Regulations 2015\. CQC Reference: CQC ICTC 801 Updated 13\.03\.23 - files uploaded as links have been removed and replaced as attachments to this notice\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2fe0f557-6352-44b7-b552-072c2850dadd-623582)