# Request for Quotation for the provision of FOI, SAR and Complaints Management System

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Leicestershire County Council](/buyers/leicestershire-county-council/contract-awards)
- Tender value: £50,000
- Published: 3 April 2023
- Planned start: 1 July 2023
- Planned end: 31 July 2027
- Stage: open_tender
- Procurement category: services
- Notice ID: 9d4b0bbf-e7d4-4515-b83a-1cc46f068bb3-631291
- OCID: ocds-b5fd17-674c5acd-5bd1-4bdb-b0f3-1500a99e2cc5

## Description

Leicestershire County Council \(LCC\) is seeking a consolidated solution that manages the following areas: • FOI and EIR requests • Subject Access Requests • Data Incidents • Local Government and Social Care Ombudsman & Information Commissioners Office \(ICO\) enquiries • Corporate Compliments and Comments • Statutory and non-statutory complaints • MP / Councillor Enquiries Any solution needs to support overall Local Authority \(LA\) compliance with UK GDPR \(General Data Protection Regulations\)\. The end solution will be used to capture, process, resolve and report across these key areas\. LCC is on principle looking for a SaaS \(Software as a Solution\) offering with workflows that manage case tracking in these areas\.

## Related contract awards

- [S81-Mainstream Taxi - Rothley C of E Primary Academy](/contracts/ocds-b5fd17-bb2fd426-e34d-423c-a42f-7a0056d98f41): Leicestershire County Council
- [SEN20858-SEN-TAXI-Maplewell Hall School](/contracts/ocds-b5fd17-31a5b4bc-f7e5-4547-ad57-9021e3cf0326): Leicestershire County Council
- [SEN19700 7 Seater vehicle Huncote to Birkett House School](/contracts/ocds-b5fd17-629892b8-2045-47c7-801a-51276ac4ab8d): Leicestershire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9d4b0bbf-e7d4-4515-b83a-1cc46f068bb3-631291)