Provision of a Utilities Engineering Service

DVLA requires a supplier to provide a flexible delivery of highly skilled Engineering developers/support services to aide in the design, development and support of the Utilities solutions. Capability provided under SOWs will need to work closely with the current Utilities product team to deliver functionality that enables DVLA to build the following utilities components in line with chosen architectures: • API Gateway and secure Web platform • Printing • Addressing • Common image service • Notifications • Customer communications • Workflow • Scanning

The supplier will also be required to support the utilities components. This would cover 4th line support (primarily investigation and code changes) in hours (between 9am and 6pm Monday to Friday). All deliverables will be in line with DVLA solutions. The appointed supplier shall have the ability to deliver a mix of engineering services in line with outcome-based deliverables, as set out in the individual Statements of Work as well as having the ability to interact and give guidance on best practice and react to technical challenges. DVLA is responsible for the overall business requirements and solution architecture.