# IT Service Support Management \(ITSSM\) Toolset

> A sourced UK public sector contract award published by National Archives Public Record Office.

## Key facts

- Buyer: National Archives Public Record Office
- Supplier: [Alemba Ltd\.](/suppliers/alemba/public-sector-contract-awards)
- Award value: £95,677
- Award date: 3 March 2017
- Published: 28 March 2017
- Contract start: 6 March 2017
- Contract end: 5 March 2020
- Stage: awarded
- Procurement category: services
- Notice ID: ca563f97-4f6b-4276-92b9-0de69894de05-138286
- OCID: ocds-b5fd17-68199ee1-dbce-4d54-8d0b-37487e6a0f30

## Description

The objective of this tender exercise is to source a supplier to deliver an enterprise IT Service Support Management \(ITSSM\) toolset preferably, but not exclusively, as a Software as a Service \(SaaS\) solution to The National Archives \(TNA\), providing a replaced and extended service with the aim of adding modern on-demand cloud services ensuring they are efficient and highly available\. 1 Our aim is to replace our internally hosted legacy ITSSM tool with a modern, more flexible solution that integrates with our technology infrastructure, supports our best practice methodologies and that delivers real benefits to our staff\. TNA intends to award a contract for an initial period of 3 years, with an option to extend for up to two additional periods of up twelve months each \(3\+1\+1\)\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ca563f97-4f6b-4276-92b9-0de69894de05-138286)