# Housing 21 - Call Monitoring

> A sourced UK public sector contract award published by Housing 21.

## Key facts

- Buyer: [Housing 21](/buyers/housing-21/contract-awards)
- Supplier: Appello Careline Limited
- Award value: £14,000,000
- Tender value: £14,000,000
- Award date: 31 October 2025
- Published: 9 June 2026
- Contract start: 1 November 2025
- Contract end: 31 October 2035
- Stage: awarded
- Procurement category: services
- Notice ID: 4b18368c-f72f-4fec-8a2c-2dcd9c6bf1bb-901350
- OCID: ocds-b5fd17-692b00e3-c191-4fcb-a256-6f7855fd92bd

## Description

Housing 21 awarded a contractor to provide a Call Monitoring service via a Restricted Tender process\. In addition Housing 21 may also want to include an out of hours responsive repairs handling service to be included\. This contract is for a period of 5 years with an option 2 years \+ 2 years \+ 1 year\.

## Related contract awards

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- [Gas Appliance Servicing & Repairs](/contracts/ocds-b5fd17-4cee941a-057c-4cc9-b4e8-ddd9e1fb2014) — Housing 21
- [Warden Call Monitoring Services](/contracts/ocds-b5fd17-84ce5e8c-1d12-44cf-b09a-6f6c3324f543) — East Suffolk District Council
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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/4b18368c-f72f-4fec-8a2c-2dcd9c6bf1bb-901350)