# South Cambridgeshire District Council - Mystery Shopper Exercise

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [South Cambridgeshire District Council](/buyers/south-cambridgeshire-district-council/contract-awards)
- Contract winner: ic4u Ltd
- Award value: £8,800
- Award date: 23 December 2022
- Published: 23 December 2022
- Contract start: 9 January 2023
- Contract end: 3 February 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 7c5315e5-52c9-4efa-b643-d74b4a1c3835-601851
- OCID: ocds-b5fd17-69824cd3-7688-4f9a-a881-b76d39a2c9a2

## Description

SCDC is looking for a suitably qualified and experienced company to provide a Mystery Shopper Service to SCDC for its contact centre for telephone call channel traffic\. The purpose is to understand and learn about the customer experience identifying key elements of the service that could be enhanced to improve the outcome by reducing unnecessary delays in the customer journey\. The process will involve the successful company contacting our Council as a customer and capturing their experience in a way that SCDC can determine the quality of its services\. If you wish to bid for this tender, please do so by visiting our e-tendering portal at: https://procontract\.due-north\.com/Advert?advertId=84d17e30-0a6f-ed11-811c-005056b64545

## Related contract awards

- [GB-Cambridge: TPPL South Cambridgeshire District Council HCC Lot 2 - 1 x 4x4 Pick-up \(27283\)](/contracts/ocds-b5fd17-e49a024d-3d4c-48e4-b89f-4e199c0588ae): South Cambridgeshire District Council
- [GB-Cambridge: TPPL South Cambridgeshire District Council NEPO HGV Lot 2 - Up to 21 x 12t Food Waste Vehicles \(25252\)](/contracts/ocds-b5fd17-9645d8b2-701c-4a37-abc8-71c30d5a36c6): South Cambridgeshire District Council
- [South Cambridgeshire District Council - Commercial Waste Management System](/contracts/ocds-b5fd17-76b811c9-30f6-4fd4-8679-752193de397d): South Cambridgeshire District Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7c5315e5-52c9-4efa-b643-d74b4a1c3835-601851)