# Financial Ombudsman Service \(FOS\) - Case Analysis for Insolvent Green Deal Providers

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Business Energy and Industrial Strategy](/buyers/business-energy-and-industrial-strategy/contract-awards)
- Contract winner: Financial Ombudsman Service
- Award value: £68,500
- Tender value: £685,000
- Award date: 23 October 2018
- Published: 31 January 2019
- Contract start: 24 October 2018
- Contract end: 30 March 2020
- Stage: awarded
- Procurement category: services
- Notice ID: c47dd0a0-3900-457d-8917-9dcb23a47167-262719
- OCID: ocds-b5fd17-6aca13b7-6c5e-4b9c-81ca-25dff5031153

## Description

The Financial Ombudsman Service have a role in the Green Deal Framework Regulations to resolve consumer complaints that have not been resolved through their Green Deal Providers\. Where the Provider has gone into liquidation, any decisions by the FOS cannot be implemented by the companies, meaning that the FOS is unable to fulfil their role and there is no redress for consumers\. This contract enables the FOS to review the complaints in order to provide meaningful consumer redress\. The FOS have a unique role within the Green Deal Framework, and this is why there has been no open competition for the award of this contract\.

## Related contract awards

- [Heat Network Efficiency Scheme - HNES MAIN](/contracts/ocds-b5fd17-ff1b5f5e-3982-4e39-b7c9-d2d23fdc232d): Business Energy and Industrial Strategy
- [Re-procurement of Hydrogen Legal Advisors](/contracts/ocds-b5fd17-48dee1e9-b7ac-43b0-a88c-f8a217ce2a34): Business Energy and Industrial Strategy
- [Sizewell C Legal Services Contract](/contracts/ocds-b5fd17-ac9c6e71-605a-4360-a5a4-5b24c0628cf8): Business Energy and Industrial Strategy

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c47dd0a0-3900-457d-8917-9dcb23a47167-262719)