# Out of hours call handling service 2018-2022

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Broadacres Housing Association](/buyers/broadacres-housing-association/contract-awards)
- Contract winner: Coast & Country Housing Ltd - Business & Marketing Manag
- Award value: £7,571
- Tender value: £7,571
- Award date: 23 January 2018
- Published: 23 January 2018
- Contract start: 1 April 2018
- Contract end: 31 March 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 022d89bb-3418-40f2-98e9-1cc0fce5de18-193285
- OCID: ocds-b5fd17-6b6792af-bd29-4778-a1ec-fe645b960d85

## Description

- provide a call handling service during the Service Hours to deal with emergency repair requests and other reports and to deal with these in an appropriate manner in accordance with agreed standards and procedures \("Emergency Services"\); - at defined times, as requested, provide a call handling service \(i\.e\. handling emergency calls only\) outside the Service Hours to the same standards as required during the Service Hours \(the "Additional Emergency Services"\); - at other defined times, as requested, provide a more comprehensive call handling service to deal with all enquiries in an appropriate manner in accordance with agreed standards and procedures \(the "All Call Services"\)\.

## Related contract awards

- [BHA - Supply & Installation of Flooring \(Social Housing\)](/contracts/ocds-b5fd17-eddb6fe4-7c59-4ed5-900e-7a10af0f8bd2): Broadacres Housing Association
- [General Building Works \(Major Work Voids\)](/contracts/ocds-b5fd17-110fd5f4-d88f-4624-9f3a-c94506a80ae4): Broadacres Housing Association
- [BHA - Property Clearance & Clean](/contracts/ocds-b5fd17-eb277274-46b4-4b61-9df1-6cf79258f82e): Broadacres Housing Association

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/022d89bb-3418-40f2-98e9-1cc0fce5de18-193285)