Civica Apps Flare

***This Contract has been Awarded to Civica***The APP system is a key system for Regulatory Services and Health. It is used to record actions taken by all of the service areas e.g. calls, complaints, service requests, sample results, visits and inspections. It provides management reports and statutory returns for example the Food Standards Agency LAEMS returns. Via an interface with CRM the Call Centre also uses APP to log all requests for service that come through the Customer Contact Centre in addition to those received by the service directly. The system records information appropriate to the wide variety of inspection and investigation types carried out and retains a history of actions for the provision of information