Housing Options Service

The Housing Options Service delivers the Council's statutory housing advice, assessment and allocations services in the Borough. Through this re-procurement process the Council is reshaping services to place greater emphasis on: • High quality frontline housing advice that actively deals with the broader range of issues that contribute to homelessness; • Early intervention and homeless prevention; • Greater mobile working, connectivity with other core frontline services and improved digital advice and delivery solutions; • Distinction between the 'people' services and the 'property' services'; • Shaping a service that is better tailored to deal with single homeless people and homeless families; • Strengthening our procurement of property capabilities to increase supply of affordable accommodation; and • Active and high quality management of our existing homeless accommodation portfolio to ensure the continued quality, utilisation and income collection for our temporary accommodation.