# Zendesk Software &amp; Implementation

> A sourced UK public sector contract award published by NHS Digital.

## Key facts

- Buyer: [NHS Digital](/buyers/nhs-digital/contract-awards)
- Supplier: [Route 101 Limited](/suppliers/route-101/public-sector-contract-awards)
- Award value: £420,000
- Tender value: £420,000
- Award date: 7 May 2021
- Published: 28 May 2021
- Contract start: 16 April 2021
- Contract end: 15 April 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 3176f42b-e6eb-43d8-af53-5df7e39e52b7-439933
- OCID: ocds-b5fd17-6c92aa27-aa7e-48ec-ada0-704997eec5c2

## Description

Provision of Zendesk software licences and implementation services, to support the NHS App COVID-19 vaccination certification service\. Gcloud 12 framework call-off contract \(RM1557\.12\)\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3176f42b-e6eb-43d8-af53-5df7e39e52b7-439933)
