# IT Service Management Toolset Configuration

> A sourced UK public sector contract award published by Ambulance Radio Programme \(ARP\).

## Key facts

- Buyer: [Ambulance Radio Programme \(ARP\)](/buyers/ambulance-radio-programme-arp/contract-awards)
- Supplier: Devoteam Uk Ltd
- Award value: £479,590
- Award date: 27 April 2020
- Published: 11 January 2021
- Contract start: 27 April 2020
- Contract end: 26 April 2021
- Stage: awarded
- Procurement category: services
- Notice ID: b562be52-1c7e-4170-a9e9-86e08352ba6e-404872
- OCID: ocds-b5fd17-6c9d6a46-04da-4611-921b-a5b532c2e126

## Description

Configuration of the Authority's ITSM toolset to support the Authority's ways of working including challenges, prioritisation, implementation plans, resource requirements/profiles, documentation, training etc\.

## Related contract awards

- [Supply of Adobe Acrobat Pro Licences to the Ambulance Radio Programme](/contracts/ocds-b5fd17-9d3bf4d5-b439-4e7b-80a2-470f9b6c0678) — Ambulance Radio Programme \(ARP\)
- [Corporate Estate IT Health Check](/contracts/ocds-b5fd17-cfab4835-2efe-41ae-9c6f-19abea88ae8d) — Ambulance Radio Programme \(ARP\)
- [CRS Strategic Review & Technical Assurance](/contracts/ocds-b5fd17-0934af8e-e95e-458e-8c1e-f706465cf400) — Ambulance Radio Programme \(ARP\)
- [ARP Secondary SIMs 2024-2027](/contracts/ocds-b5fd17-4b592eb8-5963-4e46-8858-0691ad1668b5) — Ambulance Radio Programme \(ARP\)
- [ServiceNow Licences](/contracts/ocds-b5fd17-8e86a0af-ef5d-4e7a-80a1-20e253b07cbc) — Ambulance Radio Programme \(ARP\)
- [QOC937 2026-08-25 \(0900\) Beccles - Bure Park Specialist Academy, Great Yarmouth \(4 seats\) - AWARD](/contracts/ocds-b5fd17-7ca10681-12f2-476e-93c5-018597ad2650) — Suffolk County Council Passenger Transport
- [EPR Delivery Partner - Benefits Realisation Services](/contracts/ocds-b5fd17-6176f4a6-96f7-4055-b1c2-7d2528a56e7b) — United Lincolnshire Teaching Hospitals NHS Trust
- [EPR Delivery Partner - Testing Delivery and Assurance Services](/contracts/ocds-b5fd17-5242b8de-ea34-40dc-930f-8c593a05e574) — United Lincolnshire Teaching Hospitals NHS Trust
- [QBH179 2026-08-25 \(0900\) Winston to Castle East School, Bungay \(4 seats\) - AWARD](/contracts/ocds-b5fd17-7e173943-0209-4866-93ea-c3e611f1b8eb) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b562be52-1c7e-4170-a9e9-86e08352ba6e-404872)