# Implementation of Esuasive Housing Dynamic CRM System

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Flagship Housing Group](/buyers/flagship-housing-group/contract-awards)
- Contract winner: DB Group Limited t/a Esuasive
- Award value: £398,497
- Tender value: £398,497
- Award date: 28 September 2023
- Published: 24 November 2023
- Contract start: 6 November 2023
- Contract end: 5 November 2026
- Stage: awarded
- Procurement category: goods
- Notice ID: 342ffc65-f4d9-4b70-9fc0-2b95cb6ebf6d-701555
- OCID: ocds-b5fd17-6d031179-4890-48b3-94f0-f862625c3b99

## Description

This Call-Off Contract is for the provision of Services under G-Cloud 13 Framework Agreement RM1557\.13: for 36 months\. Value stated is for 36 month contract for the implementation of Esuasive Housing CRM modules and implementation of Esuasive Dynamics Portal to enable customer self-service for repairs, rent statements/payments and general case management\.

## Related contract awards

- [2025-10 Building Works, Supplies & Services including specialists and consultancy](/contracts/ocds-b5fd17-ab3c0170-9c29-4c9f-a06f-2c6c86ab90a8): Flagship Housing Group
- [2025\.07 - Vehicles and associated supplies & services](/contracts/ocds-b5fd17-113c43bb-5e0b-4357-9e45-5570c9ddbf8e): Flagship Housing Group
- [Retrofit Surveyors & Assessors Framework](/contracts/ocds-b5fd17-5e1471a8-4651-4cec-9991-49d20e5d9868): Flagship Housing Group
- [Repairs system licencing and support](/contracts/ocds-b5fd17-07503381-11b3-4ad3-bc54-44b7741c5810): RICHMOND HOUSING PARTNERSHIP LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/342ffc65-f4d9-4b70-9fc0-2b95cb6ebf6d-701555)