# Reducing Avoidable Contact

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M REVENUE & CUSTOMS](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: [ERNST & YOUNG LIMITED](/contract-winners/ernst-young/public-sector-contract-awards)
- Award value: £205,809
- Tender value: £205,809
- Award date: 22 January 2025
- Published: 21 February 2025
- Contract start: 22 January 2025
- Contract end: 31 March 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 016dea27-9132-4435-8a6f-bf4b0049ab14-829196
- OCID: ocds-b5fd17-6e0a20a1-5ea8-442d-b9f8-7a20d721dba6

## Description

Contract for the provision of innovation services exploring how HMRC can reduce avoidable contact to its services\. Contract competed and awarded using the DALAS Lot 1 framework\.

## Related contract awards

- [Payments Tracing](/contracts/ocds-b5fd17-0a68b758-e05c-4252-9cde-f8bb31a14c22): H M REVENUE & CUSTOMS
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- [Executive Coaching 2026/27](/contracts/ocds-b5fd17-e0f7ca82-1144-41e8-a93d-1839116f14d1): National Audit Office
- [Records Management SMEs 26\+](/contracts/ocds-b5fd17-c0b24a73-bdcd-4a06-98a1-4705c50cdf30): FCA
- [Insurance File Review](/contracts/ocds-b5fd17-186945b9-32b4-4d7d-9e1c-3319a907c106): FCA

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/016dea27-9132-4435-8a6f-bf4b0049ab14-829196)