# Improving Customer Service APTR Facilities

> A sourced UK public-sector contract award published by Highways England.

## Key facts

- Public buyer: Highways England
- Contract winner: [Pell Frischmann](/contract-winners/pell-frischmann/public-sector-contract-awards)
- Award value: £155,245
- Tender value: £155,244
- Award date: 4 July 2018
- Published: 4 July 2018
- Contract start: 4 July 2018
- Contract end: 31 March 2019
- Stage: awarded
- Procurement category: services
- Notice ID: 3d4c9fb3-17d4-4695-858c-5c2aced6d056-226198
- OCID: ocds-b5fd17-6e3ada27-07df-4cbf-9715-2e729af5211d

## Description

Highways England Roadside Facilities team in the Customer Experience Group, Safety Engineering and Standards is looking to procure technical services to carry out 4 scoping studies to better understand the volume, planning status and fit for purpose levels of signed and non-signed facilities at four locations on all purpose trunk roads located within Highways England\. To deliver the ambition outlined in the 'Customer Service Strategic Plan' this project will allow us to understand the value that customers place on roadside facilities and how the journey quality they provide can complement safety\.

## Related contract awards

- [Nursery Supplies](/contracts/ocds-b5fd17-ec45916c-27dd-4c3b-a3a6-335f3efb98cc): Highways England
- [National Highways Fresnel Lens Distribution 2022](/contracts/ocds-b5fd17-aef9e374-f2f6-43a4-abf2-eb13b2ed84c8): Highways England
- [Contract Awarded for Motorway Service Area Energy Storage Systems](/contracts/ocds-b5fd17-ab9a65cf-dbd4-4ef1-83a4-69c5e9fb06f9): Highways England
- [Lot2-048 Scunthorpe, Ashby Road Bus Lane Feasibility - Re-tender](/contracts/ocds-b5fd17-64b285d7-5f63-4c07-8291-9d76d082e0e3): North Lincolnshire Council
- [Highway Structures Inspection Programme - General Inspections 2024-25](/contracts/ocds-b5fd17-8fe2e8c7-4de2-4c38-83d4-7a518a67ae62): Barnsley Metropolitan Borough Council
- [Highway Structures Inspection Programme - Principal Inspections 2024-25](/contracts/ocds-b5fd17-c21bb190-0ccc-49b1-a549-73c68536546f): Barnsley Metropolitan Borough Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3d4c9fb3-17d4-4695-858c-5c2aced6d056-226198)