# Torbay Independent Health Complaints Advocacy \(IHCA\) Service 2019

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Torbay Council](/buyers/torbay-council/contract-awards)
- Contract winner: SEAP Advocacy
- Award value: £93,200
- Tender value: £100,000
- Award date: 6 February 2019
- Published: 22 February 2019
- Contract start: 1 April 2019
- Contract end: 31 March 2021
- Stage: awarded
- Procurement category: services
- Notice ID: d788b002-9704-4b93-91d1-984f935df357-271784
- OCID: ocds-b5fd17-6f29e6f4-df71-4542-aa72-3e40ceb25253

## Description

The Service purchased through this Contract will promote and provide an Independent Health Complaints Advocacy \(IHCA\) Service to support people over the age of sixteen \(16\), living in Torbay, with complaints in relation to NHS services or NHS funded services\. This Service will also be available to people living elsewhere, who have accessed such services within Torbay, subject to agreement with their local health complaints advocacy service\. The IHCA Service is required to meet the statutory regulations set out in the Local Authority Social Services and National Health Service Complaints \(England\) Regulations 2009\. Please refer to the tender documents for full details\. Additional information: In order to provide unrestricted, full, direct and free of charge access to the Tender Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www\.supplyingthesouthwest\.org\.uk In order to access amendable versions of the Documents and to submit a response Applicants must be registered as Suppliers on ProContract\. Applicants should then register an interest in the opportunity and download the Documents for completion and submission\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d788b002-9704-4b93-91d1-984f935df357-271784)