# Ongoing support for www\.nibsc\.org \(NIBCS Website\) 2019/21

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Medicines and Healthcare Products Regulatory Agency](/buyers/medicines-and-healthcare-products-regulatory-agency/contract-awards)
- Contract winner: Greenwood Campbell Ltd
- Award value: £84,000
- Tender value: £84,000
- Award date: 30 January 2019
- Published: 31 January 2019
- Contract start: 1 February 2019
- Contract end: 31 January 2021
- Stage: awarded
- Procurement category: goods
- Notice ID: 2455489e-ee37-4bc5-9911-a36e77d3bc77-266905
- OCID: ocds-b5fd17-6f92ad19-1d04-468e-8b1d-e180b0c19645

## Description

Establishing a helpdesk service \(telephone, email and web-based to log tickets\), acquiring and maintaining appropriate technical capacity and working knowledge of the website\. Provide support to, and be responsible for legacy and new functionality deployed on the following systems; o Staging / Live CMS configuration o Dev / Test CMS configuration o CMS user / member accounts o Outline of custom functionality within the NIBSC website including \(but not limited to\) the CT LIMS \(eProtocol functionality\), Standards Processing Division and Centre for AIDS Reagents: o - Website Catalogue and shopping basket functionality o - New account registration process o - MRP Scheduled Tasks \(Transferring information from website to MRP\) o - eProtocols o - Data import scheduled tasks o - Result Reporting System \(RRS\) o - Incident and Query Logging and triage of issues \* Provide 12 days development time for minor development including: o Minor changes within the RRS \(Graham Prescott can provide details\) o Minor changes to SPD/Sales website as new products come online; \* Minor content refresh of websites\. \* Minor design changes to websites design

## Related contract awards

- [Enterprise Digital Organisation Design and Change Programme](/contracts/ocds-b5fd17-9633d978-550d-4e81-a000-d15284b61679): Medicines and Healthcare Products Regulatory Agency
- [Patient Information Project Support - centralised leaflets source](/contracts/ocds-b5fd17-16187b24-a5b6-43d2-9895-0c16cd637f09): Medicines and Healthcare Products Regulatory Agency
- [C468225 - Topographical and Tree Survey](/contracts/ocds-b5fd17-a318314e-edf8-4790-8897-cefab2fe8b4f): Medicines and Healthcare Products Regulatory Agency
- [Envisage CMS Support and Development](/contracts/ocds-b5fd17-ffacbc25-cf7c-43f7-9957-d3bcdc777b2a): Medicines and Healthcare Products Regulatory Agency
- [Envisage CMS Support and Development](/contracts/ocds-b5fd17-de00045f-60f5-4e38-83f0-73e4ca49860a): Medicines and Healthcare Products Regulatory Agency
- [Support of the NIBSC website](/contracts/ocds-b5fd17-2a2f559b-eae3-491d-b9bc-37f423c6827a): Medicines and Healthcare Products Regulatory Agency

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2455489e-ee37-4bc5-9911-a36e77d3bc77-266905)