Behavioural Insights - Driving Test Backlog

DVSA is an executive agency of the Department for Transport (DfT). Our purpose at DVSA is to help people stay safe on Britain's roads. Our vision is for safer drivers, safer vehicles and safer journeys for all.

DVSA has already undertaken customer insight research with learner drivers and with Approved Driving Instructors (ADIs) to better understand the factors that influence learner drivers' decisions about when to attempt their practical test.

This commission is to provide behavioural insight expertise to support DVSA translate these insights into actionable policy and effective communications, which will help learner drivers to be properly prepared to drive safely before they book or attempt their practical test.

The commission is to provide advice and guidance for a period of 12 months, as required.