Occupational Health Case Management System

Liverpool City Council Occupational Health service require a Case Management System to gain efficiencies within the department and move away from old fashioned paper based recording systems.

The Occupational Health service provides a range of support services to employees, prospective employees and external clients such as schools.

The service deals with over 1,000 management referrals per annum as well as over 500 new-employee assessments, health screening and surveillance. The service is currently relining on paper documentation, email and spreadsheets to deliver its services including;

• Referral requests and submission of supporting information • Service user appointment scheduling and confirmation • Post-appointment report writing • Capturing service user consent throughout the process • Sharing of report output (for instance with service user and line manager). • Maintaining service user paper records (currently stored at on and off site secure locations). • Reporting and performance management.