# Report a Problem: Building a back-end case management system for Noise complaints

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [London Borough of Hackney](/buyers/london-borough-of-hackney/contract-awards)
- Contract winner: Society Works - Fix my Street
- Award value: £97,500
- Tender value: £97,500
- Award date: 25 January 2021
- Published: 16 February 2021
- Contract start: 8 February 2021
- Contract end: 31 July 2021
- Stage: awarded
- Procurement category: services
- Notice ID: cb9433a1-4e31-499f-9339-6aad42f46aba-413451
- OCID: ocds-b5fd17-720ce803-bbaa-43f8-b842-bbc1c9cfb886

## Description

Hackney Council have moved to a single digital service to enable residents to report any problems across the Public Realm, track progress of resolutions and be alerted to the condition of the local environment\. Most services are now live and the final two service areas are due to follow imminently\. The aim is to improve transparency and customer satisfaction\. https://reportaproblem\.hackney\.gov\.uk/\.

## Related contract awards

- [Refurbishment of the VCS property Fellows Court Nursery \(Happy Nest\) Weymouth Terrace](/contracts/ocds-b5fd17-ce305058-5703-4bde-822e-3b8db3406706): London Borough of Hackney
- [Children's Integrated Speech and Language Therapy Service Interim Contract](/contracts/ocds-b5fd17-e62ec7d6-f677-41f3-87c1-bfda0f6ddd72): London Borough of Hackney
- [Waste Materials Handler 2026](/contracts/ocds-b5fd17-0d53c8b2-2246-4b47-a0a9-a22cca677fcd): London Borough of Hackney

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/cb9433a1-4e31-499f-9339-6aad42f46aba-413451)