Debt Recovery Services

The Council has an ongoing requirement for the services of Debt Collection Agencies (DCA), High Court Enforcement Officers (HCEO), Enforcement Agents (EA), Tracing and Process Serving Facilities. This suite of services provides Debt collection, Enforcement services, High Court enforcement and Tracing services to ICAM (Income Collection and Management Team) who manage the collection of sundry debt (including housing benefits overpayments) and Parking Fines for the Council. The contract is also currently used by Income Management Team and Financial Inclusion within the Housing Service for collection of outstanding rent debt. The process serving element of the contract is used by the Council's Legal department.