# Service Desk Provision

> A sourced UK public sector contract award published by Pension Protection Fund.

## Key facts

- Buyer: [Pension Protection Fund](/buyers/pension-protection-fund/contract-awards)
- Supplier: [LITTLE FISH \(UK\) LIMITED](/suppliers/little-fish-uk/public-sector-contract-awards)
- Award value: £1,002,481
- Tender value: £1,002,482
- Award date: 13 June 2023
- Published: 21 August 2023
- Contract start: 14 June 2023
- Contract end: 13 June 2027
- Stage: awarded
- Procurement category: services
- Notice ID: a80b7b15-fbdf-491b-86b7-eae7cebec3fb-673789
- OCID: ocds-b5fd17-73475c0c-784e-4f7c-83bb-b8e9280da620

## Description

The supplier will provide a 24/7 service desk provision\. This includes first and second line support for all PPF employees through a number of channels - email, live chat, phone, via a shared Pod of resource, as well as the IT Service Management Ivanti tool to manage Incidents and Service Requests\. Professional services has been included to incorporate more development of automation, self service and innovation which will be agreed through statement of works\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a80b7b15-fbdf-491b-86b7-eae7cebec3fb-673789)