# Provision of a Freedom of Information, SARs and Complaints System

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [HAMPSHIRE COUNTY COUNCIL](/buyers/hampshire-county-council/contract-awards)
- Contract winner: [FIVIUM LTD](/contract-winners/fivium/public-sector-contract-awards)
- Award value: £175,000
- Tender value: £175,000
- Award date: 22 March 2022
- Published: 13 April 2022
- Contract start: 31 March 2022
- Contract end: 30 March 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 96066950-4095-4131-922b-847dd8ac566f-525582
- OCID: ocds-b5fd17-74aaf1f6-22ba-4988-86ba-d8e7242a1404

## Description

Hampshire County Council receives circa 3000 FOI/SARs requests and Complaints annually\. Currently these requests are logged onto Access databases and spreadsheets\. The Authority wishes to streamline and automate the management of requests and complaints with a view to improving compliance, decreasing case time and reducing the administrative burden of receiving and distributing these requests\. HCC needs a more "systemised", less manual solution that logs requests and then automatically reminds users that a response is required\. The system needs to be configurable to follow HCC workflows for the administration of different types of information request\. As the system will contain personal data it needs to be secure, hosted in the UK and must be supported\.

## Related contract awards

- [Provision of Solicitors to the Inquests \(STI\) Services](/contracts/ocds-b5fd17-c5064cd0-fd3a-4287-b70c-91a94ac4d0ea): HAMPSHIRE COUNTY COUNCIL
- [Commercial Property Agency Services](/contracts/ocds-b5fd17-de76b319-ef00-47f7-ac7c-4eb4dae59f99): HAMPSHIRE COUNTY COUNCIL
- [Exchequer - Server Based Software Services](/contracts/ocds-b5fd17-696c44bd-ec55-448d-925f-40e43a5a07aa): HAMPSHIRE COUNTY COUNCIL
- [Provision and Support of a Correspondence Case Management System](/contracts/ocds-b5fd17-c59bb221-9234-4e3d-bdd3-828be4979cb9): HM TREASURY
- [eCase - Case Management System](/contracts/ocds-b5fd17-c3876f19-435e-4912-8a7b-62fd905fa609): The British Broadcasting Corporation \(BBC\)
- [Case Management System](/contracts/ocds-b5fd17-d0897287-ff5a-41f3-80b1-b4c88a908c3e): Herefordshire Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/96066950-4095-4131-922b-847dd8ac566f-525582)