# Independent Support Service for Complainants, Witnesses and their Families

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [General Medical Council \(GMC\)](/buyers/general-medical-council-gmc/contract-awards)
- Published: 23 May 2022
- Planned start: 1 January 2023
- Planned end: 31 December 2028
- Stage: open_tender
- Procurement category: services
- Notice ID: ecb891ac-8390-4813-b40d-325076f550b2-540669
- OCID: ocds-b5fd17-74ca1f27-97e4-46bb-bd70-7ca45cb4ac7b

## Description

We need an independent and confidential Independent Support Service \(ISS\) to provide emotional support by telephone to complainants, witnesses and their families who require support during \(and after\) an investigation\. The aim of this service is to improve levels witness/complainant engagement, confidence and satisfaction\. The independence and confidentiality of the service from the GMC is key\.

## Related contract awards

- [Lay Advocacy Services](/contracts/ocds-b5fd17-59035559-9d4d-4966-a7ad-917d81c2e1a7): General Medical Council \(GMC\)
- [Toxicology Services](/contracts/ocds-b5fd17-63b13d2d-c216-48d6-a3a8-dd3a67306eea): General Medical Council \(GMC\)
- [Primary Source Verification for Overseas Doctors](/contracts/ocds-b5fd17-6fc38c8d-f182-4aa7-a7c9-d9e187a10d41): General Medical Council \(GMC\)

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ecb891ac-8390-4813-b40d-325076f550b2-540669)