# Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Surrey and Borders Partnership NHS Foundation Trust](/buyers/surrey-and-borders-partnership-nhs-foundation-trust/contract-awards)
- Tender value: £18,000,000
- Published: 19 May 2020
- Planned start: 1 September 2020
- Planned end: 31 August 2025
- Stage: open_tender
- Procurement category: services
- Notice ID: cb5e5636-ad18-40e9-b6bd-55b2f168fe2d-359766
- OCID: ocds-b5fd17-75488468-0a88-43bf-9e96-1387af2eb54b

## Description

Please note this is the replacement of a previous opportunity cancelled as a result of unforeseen circumstances relating to COVID-19\. Sussex Partnership NHS Foundation Trust is undertaking a procurement for the provision of service desk and associated ITSM services to cover all its sites\. This includes the full replacement of end user computing hardware and the management and support of that hardware for the term\. The Trust is looking to procure the following services from a single supplier: - A fully managed service - A full device refresh of desktop and laptop devices and upgrade to Windows 10 and Office 2019 \(see Volumetric Document for device numbers\) - An on-Authority premises Service Desk \(all Core Hours Service Desk support must be provided on the Authority site\) - A full break/fix service and incident management with associated SLAs \(financial rights of remedy mandatory\) - A fully featured ITSM tool and portal for end users - Full call handling system and alternative contact methods - Change Management Services - Knowledge Management Services - Asset Management and device tracking Services - Problem Management Services - Configuration Management Services - Moves, Adds and Changes - Wi-Fi Service Management \(Full Authority private and public Wi-Fi management and break/fix\) - Implementation Services including but not limited to setup, training, data migration, testing, go-live, and post go-live support - Ongoing professional services and support Additional information: This opportunity is being procured using a electronic portal\. Suppliers wishing to express an interest or gain access to the procurement documentation must visit the link below and sign up to use the electronic portal\. Signing up is free and any suitable supplier may access the documentation\.

## Related contract awards

- [Building Management Systems \(BMS\) 2026-2028](/contracts/ocds-b5fd17-a4458d4e-dcef-45c0-a29b-9e26e170b3a0): Surrey and Borders Partnership NHS Foundation Trust
- [Intelligent Automation](/contracts/ocds-b5fd17-5f957491-581d-478b-8374-44ff48f064bc): Surrey and Borders Partnership NHS Foundation Trust
- [Fire Compliance Works](/contracts/ocds-b5fd17-c85b79c4-8004-49f7-99d5-16c7b3c36a1f): Surrey and Borders Partnership NHS Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/cb5e5636-ad18-40e9-b6bd-55b2f168fe2d-359766)