# GB-Sheffield: Customer Experience Contact Centre

> A sourced UK public sector contract award published by British Business Bank PLC.

## Key facts

- Buyer: [British Business Bank PLC](/buyers/british-business-bank-plc/contract-awards)
- Supplier: Vonage Business Limited
- Award value: £92,940
- Tender value: £92,940
- Award date: 27 November 2025
- Published: 1 December 2025
- Contract start: 1 February 2026
- Contract end: 31 January 2029
- Stage: awarded
- Procurement category: services
- Notice ID: 1ca92347-3dfb-42c2-a059-43b25379cca1-874200
- OCID: ocds-b5fd17-75ad3c1b-c823-449c-a359-c5703b603e99

## Description

Customer Experience Contact Centre Omnichannel and SUL HUB Telephony Additional information: British Business Bank Plc, registered in England and Wales, registration number 08616013, registered office Steel City House, West Street, Sheffield, S1 2GQ, a development bank wholly owned by the HM Government\. It and its subsidiaries are not banking institutions and do not operate as such\. With the exception of BBB Investment Services Limited they are not authorised or regulated by the Prudential Regulation Authority or the Financial Conduct Authority\. BBB Investment Services Limited is authorised and regulated by the Financial Conduct Authority\. A complete legal structure chart for the group can be found at www\.british-business-bank\.co\.uk\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1ca92347-3dfb-42c2-a059-43b25379cca1-874200)