# Telephony System - Isle of Wight Council

> A sourced UK public sector contract award published by Isle of Wight Council.

## Key facts

- Buyer: [Isle of Wight Council](/buyers/isle-of-wight-council/contract-awards)
- Supplier: [Maintel](/suppliers/maintel/public-sector-contract-awards)
- Award value: £26,059
- Tender value: £26,059
- Award date: 21 March 2025
- Published: 21 March 2025
- Contract start: 1 April 2025
- Contract end: 30 September 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 565908af-ede0-4778-83c2-e06d0a111280-835383
- OCID: ocds-b5fd17-769dc78c-7bd4-4ae8-b8ba-41dd6e66ad56

## Description

The current Avaya telephony system has been in place for over 15 years and has reached end of serviceable life and manufacturer support and is due for replacement by end of September 2025\. The Avaya telephony system is licensed to support 50 Call Centre Agents and 10 Supervisors\. There are approximately 1800 standard user licenses used across all departments corporately receiving approximately 700,00 calls annually\. To continue supporting our end of life Avaya Aura \(7\.1 suite\) telephony platform we require the below: 1\. Avaya subscription 2\. Support and maintenance 3\. Virsae remote call management system

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/565908af-ede0-4778-83c2-e06d0a111280-835383)