# Provision of Contact Centre Assessor

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Driver & Vehicle Licensing Agency](/buyers/driver-vehicle-licensing-agency/contract-awards)
- Contract winner: CCA Global
- Award value: £15,000
- Tender value: £15,000
- Award date: 9 October 2019
- Published: 17 October 2019
- Contract start: 14 October 2019
- Contract end: 13 October 2022
- Stage: awarded
- Procurement category: services
- Notice ID: a4499db7-d651-4f60-b9b2-6895a7b6735a-320191
- OCID: ocds-b5fd17-76a60800-852c-466b-a0ef-8b6d21302fd8

## Description

Contact Centres in the public sector had to have accreditation to a professional body\. Membership reflects high standards of staff care and customer care\. All Contact Centres in the public sector are accredited by the CCA\. The accreditation allows us to benchmark with other Contact Centres\. Supplier required to carry out annual assessment\.

## Related contract awards

- [Provision of ICT Health Checks](/contracts/ocds-b5fd17-67e4d5aa-476c-4c08-8ec7-b9164684d667): DRIVER & VEHICLE LICENSING AGENCY
- [Provision of a Cheque and postal order Courier Service](/contracts/ocds-b5fd17-e2316917-12e2-457b-b399-148767f6e733): DRIVER & VEHICLE LICENSING AGENCY
- [Provision of Liquid Fuels](/contracts/ocds-b5fd17-b408daf6-1802-4962-bfab-3e80ab6e4b7d): DRIVER & VEHICLE LICENSING AGENCY
- [CCA Platinum Membership 2025-26](/contracts/ocds-b5fd17-d23b871d-452c-4d31-a054-8fc0c4ff0224): DVSA - Driver and Vehicle Standards Agency
- [CCA Platinum Membership 2024-25](/contracts/ocds-b5fd17-c82e4980-a121-4ac9-9ddf-c6521871ba46): DVSA - Driver and Vehicle Standards Agency
- [CCA Platinum Membership 2022](/contracts/ocds-b5fd17-bd9b4011-a554-46e1-80fd-13ca2d2daf9b): DVSA - Driver and Vehicle Standards Agency

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a4499db7-d651-4f60-b9b2-6895a7b6735a-320191)