# Tender for Supply of Customer Contact Centre Software

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [North Norfolk District Council](/buyers/north-norfolk-district-council/contract-awards)
- Tender value: £40,000
- Published: 18 November 2016
- Planned start: 20 June 2016
- Planned end: 20 June 2018
- Stage: open_tender
- Procurement category: goods
- Notice ID: c1564cb9-4344-4787-b89b-3b15e10f2b70-91538
- OCID: ocds-b5fd17-770c4fc6-adc9-11e6-9901-0019b9f3037b

## Description

North Norfolk District Council request a price and specification information for the provision of software to facilitate a Customer Contact Centre for it's offices\. The Centre will realise efficiencies available through business process re-engineering and channel shift following the introduction of appropriate electronic/digital systems and transactional processes\. The system should be compatible with the Council's existing Lync/Skype for Business system and provide a single customer transaction queue regardless of the initial query source \(voice, web contact form, web chat, email or text\)\. Full details of the specification and how to submit a valid tender are included in the attachments below\.

## Related contract awards

- [Residential Solar Advice and Installations](/contracts/ocds-b5fd17-2f5da2bb-2516-416c-bbe7-f605bf7cf9df): North Norfolk District Council
- [Lifeguarding Services](/contracts/ocds-b5fd17-a000887e-7772-44f4-83f6-c15a9237993a): North Norfolk District Council
- [GB-Cromer: North Norfolk Measured Term Contract for small scale coastal defence works](/contracts/ocds-b5fd17-ea875dd6-e31e-42ff-bd00-445f444f8a6b): North Norfolk District Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c1564cb9-4344-4787-b89b-3b15e10f2b70-91538)