# Call Centre Solution

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Southern Housing](/buyers/southern-housing/contract-awards)
- Published: 19 October 2023
- Planned start: 2 December 2024
- Planned end: 1 December 2029
- Stage: open_tender
- Procurement category: services
- Notice ID: a219aa17-c5bc-4c14-a5ff-b8a18cf382d4-690538
- OCID: ocds-b5fd17-7721e962-d837-496e-a131-34f40562275d

## Description

To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues\. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience\. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period\.

## Related contract awards

- [BE049 Parkhouse Street Design and Build Contract](/contracts/ocds-b5fd17-4305014f-9395-4b6c-95a7-74ed7377e7d7): SOUTHERN HOUSING
- [Window Cleaning Kent](/contracts/ocds-b5fd17-0da34b5e-9ab4-442c-baa7-b25caecd7cec): SOUTHERN HOUSING
- [Window Cleaning IOW](/contracts/ocds-b5fd17-576594d4-da19-4900-b295-14063d606c89): SOUTHERN HOUSING

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a219aa17-c5bc-4c14-a5ff-b8a18cf382d4-690538)