# Review of the Rail Ombudsman

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: OFFICE OF RAIL AND ROAD
- Tender value: £75,000
- Published: 11 December 2019
- Planned start: 20 January 2020
- Planned end: 20 April 2020
- Stage: open_tender
- Procurement category: services
- Notice ID: 7349037e-9c6f-4106-a4c9-5952ebdb1cdb-327731
- OCID: ocds-b5fd17-777c3805-f861-46c0-b18b-8f685f5e8e50

## Description

The purpose of this research is to ensure that the Rail Ombudsman continues to provide a timely and effective means of redress for consumers\. It should review the operation of the Rail Ombudsman scheme against the terms on which it was appointed, current best practice, and the reporting relationships between the Rail Ombudsman and the relevant parties\.

## Related contract awards

- [ORR Board Management Software](/contracts/ocds-b5fd17-b044134c-dba4-4aa2-9b21-2aa804d30695): OFFICE OF RAIL AND ROAD
- [LAN Networks](/contracts/ocds-b5fd17-e5f79490-6120-4e3b-94ae-6deb63da7e8e): OFFICE OF RAIL AND ROAD
- [Implementation of Oracle Case Management and Helpdesk function](/contracts/ocds-b5fd17-f1ebf3c0-ea7d-466f-8772-178f05e41c79): OFFICE OF RAIL AND ROAD

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7349037e-9c6f-4106-a4c9-5952ebdb1cdb-327731)