# Provision of Institute of Customer Services \(ICS\) Report

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Driver & Vehicle Licensing Agency](/buyers/driver-vehicle-licensing-agency/contract-awards)
- Contract winner: Institute of Customer Services
- Award value: £22,500
- Tender value: £22,500
- Award date: 5 September 2018
- Published: 16 April 2020
- Contract start: 6 September 2018
- Contract end: 5 September 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 54e86b6c-f799-4953-9cf2-4f613b84bb76-354360
- OCID: ocds-b5fd17-77a00b59-fc52-4a5a-9334-4157d7325fc9

## Description

The provision of bespoke analysis from the UKCSI research to cover DVLA service\. Additional information: The period of the contract : one \(1\) year, with the option to extend for a further two \(2\), one \(1\) year periods \(1 \+ 1 \+ 1\), commencing on 6th September 2018 and expiring on 5th September 2019\. Value £7,500 First 1 year extension taken up value £7,500 Second 1 year extension taken up value £7,500

## Related contract awards

- [Provision of ICT Health Checks](/contracts/ocds-b5fd17-67e4d5aa-476c-4c08-8ec7-b9164684d667): DRIVER & VEHICLE LICENSING AGENCY
- [Provision of a Cheque and postal order Courier Service](/contracts/ocds-b5fd17-e2316917-12e2-457b-b399-148767f6e733): DRIVER & VEHICLE LICENSING AGENCY
- [Provision of Liquid Fuels](/contracts/ocds-b5fd17-b408daf6-1802-4962-bfab-3e80ab6e4b7d): DRIVER & VEHICLE LICENSING AGENCY
- [Provision of UK Customer Satisfaction Index Report](/contracts/ocds-b5fd17-8e6ddd3a-0e88-47f2-b59b-666d88f5f5f4): DVLA - Driver & Vehicle Licensing Agency

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/54e86b6c-f799-4953-9cf2-4f613b84bb76-354360)