# Mystery Shopping to Inform Supercpmplaint Response

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [OFFICE OF RAIL REGULATION](/buyers/office-of-rail-regulation/contract-awards)
- Contract winner: Prospective Research Services
- Award value: £28,251
- Tender value: £28,251
- Award date: 22 January 2016
- Published: 18 November 2016
- Contract start: 22 January 2016
- Contract end: 4 March 2016
- Stage: awarded
- Notice ID: 115de295-a45d-41b4-a11e-a94b60974000-91621
- OCID: ocds-b5fd17-77a7dc06-adc9-11e6-9901-0019b9f3037b

## Description

Mystery shopping research to investigate the provision of compensation rights information for train travellers

## Related contract awards

- [Complaints Handling Satisfaction Survey](/contracts/ocds-b5fd17-5eaea1e4-8369-4a8b-80f6-f778fd1ee78c): OFFICE OF RAIL REGULATION
- [Fare enforcement T&Cs focus groups and call for evidence follow-up interviews](/contracts/ocds-b5fd17-7f2c26e0-2e8b-43b6-893e-651b9cb38669): OFFICE OF RAIL REGULATION
- [ORR Suite of Contracts](/contracts/ocds-b5fd17-0c47a247-3fd8-476f-92e8-a98fdc6380cf): OFFICE OF RAIL REGULATION

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/115de295-a45d-41b4-a11e-a94b60974000-91621)