# Service Management Tool - Support Hubs

> A sourced UK public sector contract award published by British Transport Police.

## Key facts

- Buyer: [British Transport Police](/buyers/british-transport-police/contract-awards)
- Supplier: [Freshworks Inc](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £478,538
- Tender value: £478,538
- Award date: 4 December 2025
- Published: 4 December 2025
- Contract start: 21 December 2025
- Contract end: 20 December 2026
- Stage: awarded
- Procurement category: goods
- Notice ID: 0b2452de-29a6-42c7-a2f5-9a1e58023234-874762
- OCID: ocds-b5fd17-799774fa-093e-47dc-baab-71426e470dda

## Description

G-Cloud 14 call off for the provision of Service Management Tools

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- [Contract Award for Freshworks ITSM Software](/contracts/ocds-b5fd17-215a8f96-5646-4c0e-86d6-077005137c2a) — Royal Borough of Kensington and Chelsea
- [Freshservice Subscription](/contracts/ocds-b5fd17-8c11a505-7ccb-4617-887e-d4c3d00b6ac8) — Ipswich Borough Council
- [Capability Query Management](/contracts/ocds-b5fd17-34e2f426-2201-4b0c-8eb0-febb2f9bbb7a) — Cabinet Office
- [CBC-2100-Q-SM Kingfishers - Replacement Bath - AWARD](/contracts/ocds-b5fd17-c6d8cc4e-5643-491b-bde3-512357759b1f) — Central Bedfordshire Council
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- [Incident Command Unit \(FRS\)](/contracts/ocds-b5fd17-3ead37e9-3fda-46aa-adaf-0c9aa3471546) — West Sussex County Council
- [Insurance Purchase](/contracts/ocds-b5fd17-f0b22c6d-a6ed-4807-b3b3-99060b648091) — Defence Science and Technology Laboratory

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0b2452de-29a6-42c7-a2f5-9a1e58023234-874762)