# DDaT24517 Acas Helpline replacement

> A sourced UK public sector contract award published by UK SHARED BUSINESS SERVICES LIMITED.

## Key facts

- Buyer: [UK SHARED BUSINESS SERVICES LIMITED](/buyers/uk-shared-business-services-limited/contract-awards)
- Supplier: [Vodafone Limited](/suppliers/vodafone/public-sector-contract-awards)
- Award value: £2,746,553
- Tender value: £3,100,000
- Award date: 11 August 2025
- Published: 2 October 2025
- Contract start: 8 August 2025
- Contract end: 2 March 2029
- Stage: awarded
- Procurement category: goods
- Notice ID: 1a0bd080-00f3-437f-9a25-bf639730bd5e-865677
- OCID: ocds-b5fd17-79a6ea7e-fce4-4e13-8d96-b6ef5c9033fa

## Description

\*\*\*Please note this is an award notice, not a call for competition\*\*\* Advisory, Conciliation and Arbitration Service had a requirement for the provision of contact centre system\. This call-off contract has been sourced via a further competition under the CCS framework Network Service 3 RM6116\. \*\*\*CCN001 is to include additional features as per the Call-Off Contract\*\*\*

## Related contract awards

- [PS26228 - Consultancy Support to support programme stocktake](/contracts/ocds-b5fd17-52f5b8e9-2195-4699-800c-262b846350b1) — UK SHARED BUSINESS SERVICES LIMITED
- [Project and Portfolio management](/contracts/ocds-b5fd17-bb64a6a8-0630-4570-8bb3-c62e7a2e53b1) — UK SHARED BUSINESS SERVICES LIMITED
- [DDaT26257 - Software Subscription](/contracts/ocds-b5fd17-1dbd9552-5dab-428c-af18-c7f24e5a8712) — UK SHARED BUSINESS SERVICES LIMITED
- [DDaT26285 - Cloud Services Procurement](/contracts/ocds-b5fd17-4fe3341a-a39e-4e20-9da2-c5ecccab1f1c) — UK SHARED BUSINESS SERVICES LIMITED
- [GB-London: Mobile Airtime Contract](/contracts/ocds-b5fd17-a0945671-0669-4d5f-bbe4-80bf961aecb0) — BIP SOLUTIONS LIMITED
- [Customer Contact Centre Solution \(CCaaS\)](/contracts/ocds-b5fd17-c3c0cefd-f878-479c-8195-9856c487c016) — WANDLE HOUSING ASSOCIATION LIMITED
- [Mobile Voice and Data services](/contracts/ocds-b5fd17-75f9e03d-d8ae-44b6-93be-8bfcb65e0749) — Ministry of Justice
- [GB-Liverpool: Mobile Voice and Data Services](/contracts/ocds-b5fd17-6fcc36f1-c1fb-4808-8adb-6e12d890d79d) — Plus Dane Housing Limited
- [eCase Management System](/contracts/ocds-b5fd17-90ab1301-17a0-433e-bb6c-d86ab9ea86fb) — Home Office
- [Linford Wood Furniture](/contracts/ocds-b5fd17-ed3c47f6-b6ce-4619-aa6d-cab73ba50dfc) — Milton Keynes Council
- [Siemens Somatom X\.ceed CT Scanner](/contracts/ocds-b5fd17-d2b4b82d-1910-449d-a871-14333a84496b) — Northumbria Healthcare NHS Foundation Trust
- [LDC-234 - CRM, CMS Software Provider](/contracts/ocds-b5fd17-332f0808-8411-4df8-8e3a-da85d1f9a647) — Lichfield District Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1a0bd080-00f3-437f-9a25-bf639730bd5e-865677)