# Customer Satisfaction Tracking Services

> A sourced UK public sector contract award published by HM Land Registry.

## Key facts

- Buyer: [HM Land Registry](/buyers/hm-land-registry/contract-awards)
- Supplier: [Savanta Group Limited](/suppliers/savanta-group/public-sector-contract-awards)
- Award value: £732,386
- Tender value: £732,386
- Award date: 27 September 2023
- Published: 27 September 2023
- Contract start: 18 September 2023
- Contract end: 17 September 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 3e529bf4-b133-4026-a4bd-2ac9f8c0d9e7-684047
- OCID: ocds-b5fd17-7a52a081-5951-4670-ada4-ebd0cc1010ad

## Description

Provision of a granular and comprehensive customer satisfaction tracking and insight methodology services\. The quarterly research study will provide broad tracking of HMLR's professional customer base and their satisfaction of its core services and products\. The contract is for an initial term of 3 years \(36 months\) but provides for an additional 2 x 12 month optional extension periods \(24 months\) at the Buyer's sole discretion\. Maximum term is until 17/09/28 \(60 months or 5 years\)\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3e529bf4-b133-4026-a4bd-2ac9f8c0d9e7-684047)