# Historic Royal Palaces Ticketing System Tender

> A sourced UK public sector contract award published by Historic Royal Palaces.

## Key facts

- Buyer: [Historic Royal Palaces](/buyers/historic-royal-palaces/contract-awards)
- Supplier: Expian Ltd
- Award value: £2,500,000
- Tender value: £2,500,000
- Award date: 20 September 2023
- Published: 21 September 2023
- Contract start: 2 October 2023
- Contract end: 2 July 2028
- Stage: awarded
- Procurement category: goods
- Notice ID: afae1ae3-5c0c-4896-b3f3-835307525b06-682386
- OCID: ocds-b5fd17-7a883aa3-56ca-4257-86e7-af3074a8eaf9

## Description

Historic Royal Palaces \(HRP\) is seeking to undertake a tender exercise to identify a Ticketing System Platform to serve them for at least the next 3-5 years\. This is intended to enable HRP to select a visionary ticketing platform solution partner with a state-of-the-art but cost-effective ticketing solution, as well as in-house project, development, integration, and design expertise\. Key aspects of the selection will be identifying a partner who can provide a smooth transition from the current platform; maintain all current ticketing, membership and donation functionality online and onsite; allow for the provision of a stable and fully scalable platform; provide full integration into HRP's Customer Relationship Management system; continue to provide services for B2B clients; and provide HRP with a fully managed service for the delivery and support of all associated hardware and services as required\.

## Related contract awards

- [Historic Royal Palaces Digital Visitor Guide Hardware and Services provision](/contracts/ocds-b5fd17-68ed6f04-8e47-4867-a973-dee5d03fedf5) — Historic Royal Palaces
- [GB-London: Design and Build of Christmas Installations at the Tower of London and Kensington Palace](/contracts/ocds-b5fd17-60ace09a-1bd7-4807-ad39-86f1ca02a255) — Historic Royal Palaces
- [Historic Royal Palaces Digital Visitor Guide Content](/contracts/ocds-b5fd17-23a9de05-b02a-46f8-9704-b2b5fab1f66c) — Historic Royal Palaces
- [Historic Royal Palaces Ticketing System Tender](/contracts/ocds-b5fd17-8453ff11-17d7-4a12-a560-6aaec09f946c) — Historic Royal Palaces
- [Personal Safety Devices](/contracts/ocds-b5fd17-b5937a82-b5da-4133-9d6e-c86743c3abdf) — Watford Borough Council
- [Award Notice](/contracts/ocds-b5fd17-3f5b0cb4-c125-4cd0-826a-410fda533eb1) — CITY OF YORK COUNCIL
- [RA359860 - H0926 GPhC Practice Assessment](/contracts/ocds-b5fd17-44b167e7-d4a4-4596-84ac-f2c5b366c1bc) — NHS Wales Shared Services Partnership \(NWSSP\)
- [L3 Team Leader](/contracts/ocds-b5fd17-903bce2e-5b59-4353-8fea-0edd8966c2b2) — HAMPSHIRE COUNTY COUNCIL

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/afae1ae3-5c0c-4896-b3f3-835307525b06-682386)