# Customer Experience Platform Technologies

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Gedling Borough Council](/buyers/gedling-borough-council/contract-awards)
- Published: 5 November 2024
- Planned start: 27 January 2025
- Planned end: 19 January 2030
- Stage: open_tender
- Procurement category: services
- Notice ID: a7fefb3b-5d40-4ce8-94cf-53bd6a457f95-799843
- OCID: ocds-b5fd17-7aa7a078-8d6a-4327-8314-0566dd6ec493

## Description

Gedling Borough Council is looking for a supplier, or suppliers to provide them with components that will make up a Customer Experience Platform for use across all Council services\. There is no CRM in place currently and while the Council does have a website and in house forms solution, both of these existing solutions will be replaced as a result of this work\. Additional information: The Authority is using the In-tend e-tendering portal to conduct the procurement process \('the e-Tendering Portal'\)\. The e-Tendering Portal can be accessed\. https://in-tendhost\.co\.uk/gedling/aspx/Home all communications \(including submission of Tenders\) should be carried out via the e-Tendering Portal\. Is a Recurrent Procurement Type? : No

## Related contract awards

- [Refuse collection vehicles up to 44t](/contracts/ocds-b5fd17-0329382e-f09f-40cc-ab52-fbed16285482): GEDLING BOROUGH COUNCIL
- [Contract for the provision of media and digital communication platform](/contracts/ocds-b5fd17-34046ff0-bdc0-49a7-aecf-4a41ea13ef1b): GEDLING BOROUGH COUNCIL
- [Carlton Active: Phase 1 Pre-Commencement Works](/contracts/ocds-b5fd17-e0d273ff-bc85-4428-b6d5-0d7777333117): GEDLING BOROUGH COUNCIL

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a7fefb3b-5d40-4ce8-94cf-53bd6a457f95-799843)