# Call Systems - Servicing and Repairs Framework

> A sourced UK public sector contract award published by Anchor Hanover Group.

## Key facts

- Buyer: [Anchor Hanover Group](/buyers/anchor-hanover-group/contract-awards)
- Tender value: £29,000,000
- Published: 19 November 2024
- Contract start: 30 June 2025
- Contract end: 30 June 2031
- Stage: open_tender
- Procurement category: services
- Notice ID: 07686849-c535-4b5a-9be9-287071998895-803681
- OCID: ocds-b5fd17-7b227167-8a90-4a38-b68b-e4beadc353b4

## Description

Anchor Hanover Group is seeking to establish contracts with up to 4 Providers for the Servicing and Repairs of Warden Call, Nurse Call, CCTV System Maintenance, Access Control, and Door Entry Systems \(excluding Automatic Doors\)\. Contract Overview: The scope includes maintenance and repair services for a variety of call and security systems, including those from key providers such as Quantec, Tunstall, Appello, Legrand, Intercall, Chubb, and ADT\. Key Requirements: • Call Systems repairs and maintenance • Suppliers will be provided with a list of consumables and user-replaceable components to support ongoing function of the above systems\. • An optional dilapidation report and asset tagging within the first 12 months may be required, depending on budget requirements\. • Provision of portable Dispersed Alarm Units \(DAU\) to maintain critical functions in case of system failure\. • Maintenance of Private Client Networks at specified locations\. Contractual Details: The contract will follow JCT Measured Terms \(2016\) with Anchor's standard amendments\. It will be for an initial term of 3 years, with options to extend for a further 2 years and an additional 1 year, based on contract performance\. The annual spend is estimated at £4\.8 million nationally\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/07686849-c535-4b5a-9be9-287071998895-803681)