# Corporate Services ITSM Software

> A sourced UK public sector contract award published by Lincolnshire County Council.

## Key facts

- Buyer: [Lincolnshire County Council](/buyers/lincolnshire-county-council/contract-awards)
- Supplier: [Freshworks Inc\.](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £141,120
- Tender value: £141,000
- Award date: 9 January 2024
- Published: 25 April 2024
- Contract start: 15 January 2024
- Contract end: 15 January 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 45f44472-cea8-469d-a869-cb2d0a67ba2d-744688
- OCID: ocds-b5fd17-7c63d3f3-6229-4009-92b4-06462b3a51fd

## Description

A cloud-based SaaS to provide ITSM software for service desk management of a number of corporate systems\. The suite of online ITSM tools and features is to provide enterprise incident, problem ticketing and management to Local Government, and includes analytics tools and reporting\. Procured via Crown Commercial Services G-Cloud 13 Framework \(RM1557\.13\)

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/45f44472-cea8-469d-a869-cb2d0a67ba2d-744688)