# PAN3048 - Emergency Repairs Call Handling Service

> A sourced UK public sector contract award published by Leicester City Council.

## Key facts

- Buyer: [Leicester City Council](/buyers/leicester-city-council/contract-awards)
- Supplier: [Pinnacle Housing Ltd](/suppliers/pinnacle-housing/public-sector-contract-awards)
- Award value: £301,596
- Tender value: £301,596
- Award date: 19 August 2024
- Published: 8 October 2024
- Contract start: 1 December 2024
- Contract end: 30 November 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 5cd5893f-af57-4d1c-a1a0-bdd3ee3c6ec2-791817
- OCID: ocds-b5fd17-7cfd8238-905b-4dfa-88cf-a9dc224fdd80

## Description

The Housing Division within Leicester City Council manages just over 19,500 properties and we are the largest landlord in the City\. These properties are a mix of houses, bedsits, bungalows, flats, maisonettes and sheltered accommodation\.\\r \\r Each year, we complete approximately 130,000 responsive repairs during normal working hours, and those repairs are carried out by around 300 craft operatives\.\\r \\r Outside of normal working hours, we provide an emergency repairs service to our tenants, who can report emergency repairs via a published emergency repairs telephone line\.\\r \\r Most of these repairs are carried out by our own staff, a small number of whom participate on an emergency repairs rota, but we also use a small number of contractors for more specialist repairs\.\\r \\r The services required are the handling of all of the Authority's Housing Divisions emergency repairs calls received on the tenant's emergency repairs telephone number\. The Service Provider will be required to identify genuine emergency calls, log an emergency repair job on the Authority's IT system, and issue the job to an Emergency Repair Operative using the Authority's work scheduling system, following the required operational procedures\.\\r \\r Average annual call volumes are 18,000 calls received with 9,600 calls requiring an emergency repairs job to be raised and issued to an operative\.\\r \\r The proposed Contract will be for three years with an option to extend for a period or periods totalling no more than a further two years\. We anticipate awarding to a single Service Provider\.

## Related contract awards

- [37213 - ST ANDREWS](/contracts/ocds-b5fd17-07fcc91e-78f0-4edd-8f0d-28444572edc4) — Leicester City Council
- [ID: 37225 - DSP UNIT OF OAKLANDS SCHOOL](/contracts/ocds-b5fd17-a608ccc5-d106-4105-a481-5eae232e493f) — Leicester City Council
- [37211 - ST ANDREWS](/contracts/ocds-b5fd17-dfcf45f7-36e6-4029-a0c4-c0c0c657843c) — Leicester City Council
- [ID: 37218 - DSP UNIT OF OAKLANDS SCHOOL](/contracts/ocds-b5fd17-f675b78c-87a1-433b-9184-44eba3d1bb2e) — Leicester City Council
- [The Provision of Housing Management, Repairs, Compliance and Voids Services to i4B Holdings Ltd for Private Rented Sector Street Properties](/contracts/ocds-b5fd17-f500a5fb-b271-4896-9d31-f15f14c186a0) — LONDON BOROUGH OF BRENT
- [Bulk Refuse Waste Collection Service](/contracts/ocds-b5fd17-a840aa0f-bd2e-4369-95f2-78480455fbd4) — WANDLE HOUSING ASSOCIATION LIMITED
- [P0877 - Estate Management Services for the Perry Barr Regeneration Scheme - AWARD](/contracts/ocds-b5fd17-a5f056af-d94c-4661-a90a-5f3a06cb5881) — Birmingham City Council
- [P0408-2022 - Procurement of a Lettings, Management and Maintenance Manager for InReach's Property Portfolio - AWARD](/contracts/ocds-b5fd17-73aed3f4-3b5c-4a5e-9e04-f7dc3024a978) — Birmingham City Council
- [DN782194 EPC Surveys \(Direct Award\)](/contracts/ocds-b5fd17-a9cba2b0-2c95-41d4-8bf6-3b678d7f321c) — London Borough of Hackney
- [Tourism Campaign 2027 - Video Agency tender](/contracts/ocds-b5fd17-a08bea07-7b5c-4c91-afbd-77c605e14093) — North York Moors National Park
- [MRWA Food Waste Prevention campaign 26/27](/contracts/ocds-b5fd17-d0751a7a-92c1-46ca-a009-a08b92e39f84) — Merseyside Waste Disposal Authority
- [5-year maintenance contract for Karl Storz stack systems \(26 items\)](/contracts/ocds-b5fd17-32db329b-fe7b-469d-8277-91e367b98845) — North West Anglia NHS Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5cd5893f-af57-4d1c-a1a0-bdd3ee3c6ec2-791817)