Video Carephones and Virtual Care Agency

Norfolk County wishes to commission the following; o Software and the infrastructure support for 200 Video Carephone devices to be used in the Community (including ongoing support for the existing devices currently being used). The infrastructure support to include the following; o Set up of devices for individual people (and dealing with any returns and recycling of devices) o Training of key stakeholders in the use of the devices o Data and reporting on device usage o Delivery of a virtual Care agency support (non CQC regulated activity) for up to 100 people initially but with the ability to support more if demand and devices allow.

Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions.

Additional information: This procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.

Delivery Notes

orfolk County wishes to commission the following; o Software and the infrastructure support for 200 Video Carephone devices to be used in the Community (including ongoing support for the existing devices currently being used). The infrastructure support to include the following; o Set up of devices for individual people (and dealing with any returns and recycling of devices) o Training of key stakeholders in the use of the devices o Data and reporting on device usage o Delivery of a virtual Care agency support (non CQC regulated activity) for up to 100 people initially but with the ability to support more if demand and devices allow.

Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions.

This contract is for 2 years with a possible extension of 1 year.

Is a Recurrent Procurement Type? : No