# Video Carephones and Virtual Care Agency

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Norfolk County Council](/buyers/norfolk-county-council/contract-awards)
- Published: 7 August 2023
- Planned start: 1 December 2023
- Planned end: 30 November 2025
- Stage: open_tender
- Procurement category: services
- Notice ID: 0f4f558b-cf91-487a-ac38-1bdc7304f0e2-669689
- OCID: ocds-b5fd17-7ddf24af-dac3-4cd9-ba84-8b82945411a7

## Description

Norfolk County wishes to commission the following; o Software and the infrastructure support for 200 Video Carephone devices to be used in the Community \(including ongoing support for the existing devices currently being used\)\. The infrastructure support to include the following; o Set up of devices for individual people \(and dealing with any returns and recycling of devices\) o Training of key stakeholders in the use of the devices o Data and reporting on device usage o Delivery of a virtual Care agency support \(non CQC regulated activity\) for up to 100 people initially but with the ability to support more if demand and devices allow\. Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions\. Additional information: This procurement will be managed electronically via the Council\`s e-procurement system\. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost\.co\.uk/norfolkcc\. Full instructions for registration and use of the system can be found at https://in-tendhost\.co\.uk/norfolkcc/aspx/BuyerProfiles\. Once registered you will be able to see the procurement project under the \`tenders\` section and \`express an interest\` to view the documentation\. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning \+44 8442728810 or e-mailing support@in-tend\.co\.uk\. Delivery Notes orfolk County wishes to commission the following; o Software and the infrastructure support for 200 Video Carephone devices to be used in the Community \(including ongoing support for the existing devices currently being used\)\. The infrastructure support to include the following; o Set up of devices for individual people \(and dealing with any returns and recycling of devices\) o Training of key stakeholders in the use of the devices o Data and reporting on device usage o Delivery of a virtual Care agency support \(non CQC regulated activity\) for up to 100 people initially but with the ability to support more if demand and devices allow\. Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions\. This contract is for 2 years with a possible extension of 1 year\. Is a Recurrent Procurement Type? : No

## Related contract awards

- [New Purchase of 6 Winter Gritters](/contracts/ocds-b5fd17-214f5201-7074-4344-abf3-cbd18fc39c64): NORFOLK COUNTY COUNCIL
- [Telephony services](/contracts/ocds-b5fd17-c901239e-bfc9-4aad-b30a-d0fe5cc5209b): NORFOLK COUNTY COUNCIL
- [Invitation to Participate in a Further Competition to provide Mobile Phones](/contracts/ocds-b5fd17-1d7572f1-7f85-44df-b2bb-6b93edc64cc9): NORFOLK COUNTY COUNCIL

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0f4f558b-cf91-487a-ac38-1bdc7304f0e2-669689)