# Online Safety service design and digital roadmap

> A sourced UK public sector contract award published by Ofcom.

## Key facts

- Buyer: [Ofcom](/buyers/ofcom/contract-awards)
- Supplier: [PA Consulting Services Limited](/suppliers/pa-consulting-services/public-sector-contract-awards)
- Award value: £135,000
- Tender value: £166,000
- Award date: 3 November 2023
- Published: 15 November 2023
- Contract start: 13 November 2023
- Contract end: 30 April 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 0b2bf1af-0d68-4a0c-88d0-715499b0a1a9-698446
- OCID: ocds-b5fd17-7e30c9a6-89ad-4980-84c0-fbdb5a2cce5b

## Description

Ofcom requires support and advice in the design of a of an end-to-end digital business support service to support SMEs and other businesses in scope of the Online Safety Bill with compliance, and in the creation of a digital capability roadmap to build, test, deliver and iterate such a service\. In order to best design and deliver the support service, we expect the successful tenderer to complete the following work: • A service design recommendations report and associated design prototypes; and • A capability assessment and roadmap for organisational development This will involve: • Participation in user research • Translation of user research insights into actionable plans • Developing solutions and prototyping • Online safety service design recommendations • Capability assessment and roadmap for organisational development • Strategic advice in alpha and beta

## Related contract awards

- [s121 Technology Notices Accreditation Feasibility Study](/contracts/ocds-b5fd17-89c340d6-2120-4687-9f4b-93bc0776cae0) — Ofcom
- [Lima Cell Monitor - RF Propagation Surveying Solution](/contracts/ocds-b5fd17-6542a370-ea23-41e3-9a0b-627cdd3a7394) — Ofcom
- [Mobile coverage performance data](/contracts/ocds-b5fd17-e1ac76d7-1927-4a98-b402-28f242cd373e) — Ofcom
- [Commercial Legal Support Services](/contracts/ocds-b5fd17-e1b33cfd-2665-4d52-ab9d-c306272bb4a9) — Ofcom
- [Data Life Cycle Management, Engineering and Support Service](/contracts/ocds-b5fd17-bde93f8b-e4b4-437a-8f38-5e8bf2048ae0) — Ministry of Justice
- [Enterprise Asset Management](/contracts/ocds-b5fd17-86728be0-3e2b-4006-8d94-228bcd3b41ed) — Sellafield Ltd
- [Transport Evaluation Support for Trials \(TEST\)](/contracts/ocds-b5fd17-a1c9c838-f525-4d44-92ff-b3207d1db201) — DfTc - Department for Transport
- [PS25354 - RAF040-2526 - Subsea Energy Infrastructure Resilience](/contracts/ocds-b5fd17-4a16a98f-696c-4ffe-bfaf-f29ec552dbeb) — DESNZ
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-88a2edd4-8980-4b30-90b2-cd06e6f272dd) — East Sussex County Council
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-72db28b1-c882-4e40-8470-acd916a51a98) — East Sussex County Council
- [Technology Delivery Partner 2026](/contracts/ocds-b5fd17-2a03f0e3-ff79-468b-bffc-b6123bf61fb0) — GOVERNMENT PROPERTY AGENCY
- [QBE092 09:00 2026-08-24 Brandon & Lakenheath to West Suffolk College, Bury St Edmunds - 6-seater and a Passenger Assistant required - AWARD](/contracts/ocds-b5fd17-c26c4d20-3bb7-4548-9459-91f832bd3c38) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0b2bf1af-0d68-4a0c-88d0-715499b0a1a9-698446)