# Ticketing System for the Department for Business and Trade

> A sourced UK public sector contract award published by Department for International Trade.

## Key facts

- Buyer: [Department for International Trade](/buyers/department-for-international-trade/contract-awards)
- Supplier: [Zendesk Inc](/suppliers/zendesk/public-sector-contract-awards)
- Award value: £150,336
- Tender value: £150,336
- Award date: 19 December 2023
- Published: 15 January 2024
- Contract start: 22 November 2023
- Contract end: 21 November 2024
- Stage: awarded
- Procurement category: services
- Notice ID: fea34fa3-fc33-4d6b-a3bb-30b615969799-714133
- OCID: ocds-b5fd17-7e479914-3c00-48d0-8c08-cfdef3edcc0b

## Description

The Department for Business and Trade have acquired a ticketing system for 12 months to manage enquiries across the department and Export Support Services\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/fea34fa3-fc33-4d6b-a3bb-30b615969799-714133)
