# Ministry of Justice \(MoJ\) HMCTS CCaaS Contract

> A sourced UK public sector contract award published by Ministry of Justice.

## Key facts

- Buyer: [Ministry of Justice](/buyers/ministry-of-justice/contract-awards)
- Supplier: [8x8 UK Limited](/suppliers/8x8-uk/public-sector-contract-awards)
- Award value: £6,300,000
- Tender value: £1,300,000
- Award date: 7 November 2024
- Published: 18 November 2024
- Contract start: 1 April 2025
- Contract end: 31 March 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 8c72fdc0-8d3e-4df9-9f7d-cdc9e43d17e5-803331
- OCID: ocds-b5fd17-7e97b339-57d3-460b-97e3-7eb2bbc7a4ef

## Description

The provision of Contact Centre as a Service \(CCaaS\) for HMCTS

## Related contract awards

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/8c72fdc0-8d3e-4df9-9f7d-cdc9e43d17e5-803331)
